We are looking to engage an independent IT System Administrator to support the company's software in Tanzania. This position is based in Arusha, and the ideal candidate will be contracted on a full time independent consultancy basis and will report directly to the proprietors.
KEY KPI:
Ensure all customers are captivated by their company's experience
Ensure all first time system configurations are done right, first time
Ensure all customer training results in 100% of first time users adopting the system completely
Ensure all first level technical queries are addressed within 12 hrs
KEY FUNCTIONS
To fully and competently manage the system administration of all company user sites
To ensure all customer installation are deployed efficiently
To enter all customer configurations are completed efficiently and as per the agreed specifications
To ensure all existing company users are migrated efficiently to the new company platform
To ensure all new customer training is conducted professionally and efficiently
To ensure training costs remain within the prescribed budget
To ensure that 100% of new users adopt the company system as their primary operating software
To identify and promote follow on modules to existing customers
To identify and promote additional training revenues
To ensure all first level technical queries are resolved to customer satisfaction within 12 hrs
To ensure all second level technical queries are escalated to relevant technical support team
To follow up and ensure all technical queries are addressed to customers satisfaction
To provide continuous feedback to assist development team plan future iterations of the software
KEY EXPERIENCE:
Relevant recognized IT qualifications
Must have 5 years of IT System Administration experience in Tanzania
Must have 5 years of multi software installation, administration and configuration experience on 3rd part sites
Must have customer support experience
Must have fluent written and spoke English
Must demonstrate exceptional inter-personnel skills
Must demonstrate patience and the ability to explain processes in a clear and concise manner
Must be able to work independently with limited micro management
